GDPR CUSTOMER PRIVACY POLICY

S Roberts & Son Ltd and Roberts Waste Ltd (“the Company”) is committed to protecting personal data and your privacy. This privacy policy notice is for this website; and governs the privacy of those who use it, in accordance with the latest General Data Protection Regulation (GDPR). The purpose of this policy is to explain to website users how we control, process, handle and protect your personal information while browsing or using this website or when you contact us, contract with us and/or receive our services

Policy key definitions:

“I”, “our”, “us”, or “we” refer to the business/Company, S Roberts & Son Ltd & Roberts Waste Ltd.
“You”, “the user” refers to the person(s) using this website.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a user’s computer or device.

SCOPE

​This Privacy policy explains how the Company collects and processes personal data, which includes and is not limited to:

·         Private individuals seeking to purchase our services.

·         Prospective customers – private individuals and individuals employed by prospective customer organisations.

·         Agencies, suppliers and contractors with whom we engage or contract with for the provision of goods and services including individuals employed by these organisations.

·         Website visitors.

·         Individuals applying for employment.

​This website may include links to third-party websites, plug-ins and applications for your information and ease of access. If you choose to use these links, you will leave this website and access an external website belonging to a third party. The scope of this Privacy policy extends only to our website. We are not responsible or liable for data protection on third party websites. ​

COLLECTION, PROCESSING AND USE OF PERSONAL DATA

Personal data in simple terms means any information about an individual which enables that person to be identified. Under the GDPR, the following types of personal data may be collected and processed through your direct interaction with us:

1.     Identity and contact information, for example, names, titles, billing address, service delivery address, email addresses, telephone numbers.

2.     Advice and general communications/correspondence that you provide to us, or which we collect, in connection with our services, to enable us to offer advice, liaise on service provision, resolve issues, and contract for such services. Such services can be the provision of our services to customers, or contracting for the supply of goods and services in accordance with our business needs.

3.     Financial data for example, bank account and payment card details and credit history/references.

4.     Transaction and contract data includes details of service provision as a customer or supplier, and payments to and from you, tenders and contracts.

5.     Marketing communications for example promotions or details about our services.

6.      Website data from the use of this website. This includes contact information when you request contact about our services or enquire about employment with us, by email or form submission.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant. We will normally only use your personal data for the following purposes:

1.     To enter into a contract for the supply of products and/or services with you, and to maintain and perform that contract.

2.     To respond to your requests for contact and information.

3.     Where it is necessary for our legitimate interests (or those of a third party) in undertaking our business operations.

4.     To comply with a legal or regulatory obligation.

5.     To process job applications and assess suitability for employment.

​MARKETING

Should we market our services, we will always seek consent from individuals when needed, such as with electronic communications. Where appropriate, we will provide for opt-out of such communications/withdrawal of consent, and enable you to give your communication preferences. We do not share website information with any third parties (other than the website host/provider for the maintenance of this service), or use the website and personal information submitted to undertake direct marketing by email or any other means.

From time to time, we may ask you to confirm or update your marketing preferences, such as when you instruct us to provide further services in the future, or if there are changes in the law, or the structure of our business, or changes to our service offering. However, you may contact us at any time to opt out of such communications or change your preferences.

INTERNET COOKIES

We may use cookies on this website to provide you with a better user experience and enable full functionality of this website. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, or  refer you to a third party website.

We may use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

We do not use cookies for collecting personal data, which identifies you personally. Our website does not automatically store or capture personal data other than logging your IP address and other technical IT information.

DATA SECURITY AND PROTECTION

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement. Access to your personal data is restricted to authorised persons who have a business “need to know, and whom are subject to a strict duty of confidentiality. We have robust procedures to deal with any suspected personal data breach, which includes official notification where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, which includes compliance with any legal, accounting, or reporting requirements. Your enquiry will stay live on our internal computer system until it is dealt with, or because you have told us that you no longer wish to hear from us, or if seeking employment you have entered or withdrawn from the recruitment process.

YOUR INDIVIDUAL RIGHTS

Under the GDPR your enhanced rights are as follows.

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
Should you have any queries or concerns about this Privacy policy or your personal data, and/or wish to exercise your legal rights, please contact our Data Protection Officer at this Head Office with the contact details shown on this website. We will endeavour to respond within 30 days. We handle subject access requests in accordance with the GDPR.

You also have the right to complain to the ICO.

if you feel there is a problem with the way we are handling your data, but we would welcome the opportunity to try to resolve any issues directly with you in the first instance.

POLICY REVIEW

This policy will be subject to annual review.

Last reviewed: April 2023